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Hayley Wilkins

Department of Hospitality and Tourism

Lecturer

Academic qualifications

BSc (Hons), PGCE

Profile

I originally studied Tourism Management at ÃÛÌÒ´«Ã½.

After completing my degree in 2006 I worked in the events sector. On gaining my PGCE I began working within another Further Education college setting up a Travel and Tourism department, finally joining ÃÛÌÒ´«Ã½ in 2014.

My key responsibilities are centred on my role as Year Manager for the BTEC Level 3 programme year one students and module leader for Customer Service in Travel and Tourism and Preparing for Employment in Travel and Tourism.

Teaching

  • Investigating Travel and Tourism Sector
  • Business of Travel and Tourism
  • UK as a Destination
  • Customer Service in Travel and Tourism
  • Marketing Travel and Tourism Products and Services
  • Preparing for Employment in Travel and Tourism
  • European Destinations
  • Long-haul Travel Destinations
  • Retail Travel Operations
  • Business Travel Operations
  • Responsible Tourism
  • Tour Operations
  • Specialist Tourism
  • Working as a Holiday Representative
  • Passenger Transport for Travel and Tourism
  • Events, Conferences and Exhibitions
  • UK Visitor Attractions
  • Hospitality Operations in Travel and Tourism
  • Entertainment for Holidaymakers
  • Work Experience in the Travel and Tourism Sector
  • Residential Study Visit in Travel and Tourism
  • Working as a Children's Representative in Travel and Tourism
  • Researching Current Issues in Travel and Tourism,
  • Organising a Travel and Tourism Study Visit.

Research interests and scholarly activity

Integrating Maths and English in the classroom. Enhancing teaching, learning and assessment.

Department of Hospitality and Tourism

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