蜜桃传媒

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Karla Keating-Nel

Department of Hospitality and Tourism

Lecturer

Academic qualifications

Masters in Tourism & Hospitality Management, Bachelors Degree in Post School Education (PGCE), National Diploma in Hotel Management

"I've travelled all four corners of the world 鈥 from Japan, Argentina and the USA to the solar eclipse site in Antarctica 鈥 and I bring all these experiences into my teaching!"

It鈥檚 no exaggeration to say that hospitality is my calling. I鈥檝e worked in diverse roles within the industry, from back in South Africa, where I started in food and beverage, rooms division and events, to the UK, where I worked as Operations Manager of a London-based recruitment company servicing five-star hotels. I also have expertise in Hotels and Resorts, Travel, and Financial Analytics, and I鈥檓 a committee member of the Institute of Hospitality Midlands charter. My industry experiences have given me deep knowledge of the hospitality landscape and excellent professional connections, and I鈥檓 delighted to share my expertise with my students at UCB. I鈥檓 motivated by the challenges within the industry, which can nearly all be overcome with strategic thinking. I also make it a priority to stay up to date with developments in the industry.聽

During my career in education (over 20 years), I鈥檝e travelled far and wide, delivering conference papers in Japan, the USA, Canada, and South Africa. I鈥檝e also catered for teams in all four corners of the world 鈥 from Argentina and the USA to the solar eclipse site in Antarctica. All of my experiences have become rich examples that I share with students, which means that our discussions are always lively and varied. I believe that lectures are more meaningful when you can relate theory to industry practice, and I try to make links with my own experiences wherever possible.聽

I love the fact that my students enjoy my classes and I鈥檓 so proud of the awards I鈥檝e won for teaching and tutoring, such as the 鈥楾eaching Excellence Award鈥 for the Business Faculty at Cape Peninsula University of Technology (2015) and the 鈥楽potlight Personal Tutor Award鈥 here at UCB in 2023. The fact that students voted for me to win means the world; knowing that I鈥檝e made a difference in someone鈥檚 life or career is all the reward I need.聽

I鈥檝e taught thousands of hospitality students, and I especially love the diversity at UCB, where I teach Strategic Financial Analysis and Rooms Division Strategy. I鈥檓 devoted to the success of my students, and I enjoy keeping in touch with them to see what they end up doing after graduation. I think there鈥檚 a misconception that hospitality is for low-skilled labour, or offers low-paid jobs, and that there are limited career opportunities; that鈥檚 absolutely not the case. The industry holds immense potential - you could find yourself working on a cruise ship or mega yacht, and in roles as diverse as product development or blogging. It鈥檚 not all about preparing you for a career in hotels, though, of course, that鈥檚 also an option for students on this course.

In my spare time, I love travelling 鈥 I even climbed Mount Fuji on my own! I鈥檓 a positive, approachable person and live by the motto that 鈥渓ife is hard by the yard, but a cinch by the inch.鈥 

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